Return & Refund Policy

Thank you for choosing MC Aesthetics products online store for your shopping needs. We are committed to providing you with exceptional service, including timely shipping and delivery of your orders. Please read our shipping policy to understand how we handle shipping and the estimated timeframes for delivery.

1. Returns

1.1 Eligibility:

We accept returns within 30 days from the date of delivery. To be eligible for a return, the following conditions must be met:

• The item must be unused, unopened, and in the same condition as when you received it.
• The item must be in its original packaging with all tags and labels attached.
• The return request must be accompanied by the original proof of purchase or receipt.

1.2 Return Process:

To initiate a return, please follow these steps:

• Contact our customer support team within 30 days of receiving your order to request a return.
• Our customer support team will guide you through the return process, including providing you with the return address and any additional instructions.
• Pack the item(s) securely in the original packaging, ensuring that all original accessories and documentation are included.
• Ship the package back to us using a traceable and insured shipping method at your expense.

1.3 Return Shipping Costs:

The customer is responsible for the shipping costs associated with the return, unless the return is due to an error on our part (e.g., wrong item shipped, damaged or defective product). In such cases, we will provide you with a prepaid return shipping label.

1.4 Inspection and Refunds:

Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above. If the return is approved, we will initiate the refund process. Please note that it may take some time for the refund to be processed and reflected in your account. The refund will be issued using the original payment method, unless otherwise agreed upon.

2. Refunds

2.1 Damaged or Defective Products:

If you receive a damaged or defective product, please contact our customer support team immediately. We may require you to provide supporting evidence such as photographs or a detailed description of the issue. Once verified, we will either replace the product at no additional cost to you or issue a refund, including any applicable shipping charges.

2.2 Refunds for Other Reasons:

If you are requesting a refund for reasons other than receiving a damaged or defective product, our standard return policy applies. The refund will be issued for the cost of the item(s) returned, excluding any shipping charges.

3. Non-Refundable Items

Please note that certain items are non-refundable and cannot be returned unless they are damaged or defective. These may include:

• Used or opened products (e.g., skincare or personal care items)
• Products that are intimate or sanitary in nature (e.g., cosmetics, makeup brushes, beauty tools)
• Clearance or sale items

4. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.

5. Contact Us

If you have any questions or concerns regarding our return and refund policy, please contact our customer support team atcontact@mcaestheticsinternational.com or +19419613568. We are here to assist you and ensure your shopping experience with us is a positive one.

Note: This return and refund policy is subject to change without prior notice. Please refer to the latest version available on our website for the most up-to-date information.